Return & Refund Policy

Note: For security-related electronics and sealed components, returns may be restricted once opened/activated, except for proven defects.

Your item must be unused, in the same condition you received it, and in the original packaging.
The item must include all accessories/manuals and the serial number must match our records.
To complete your return, a receipt or proof of purchase (order number) is required.
If you installed, programmed, or modified the item, it may not be eligible for return.

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item returned more than 14 days after delivery (unless otherwise required by law).
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds are processed to your original payment method within 5–10 business days.
If approved but not received, check with your bank or card issuer; processing times may vary.

If you have not received a refund yet, first check your bank account, then contact your card company.

If you have done this and still have not received it, please contact us at info\u0040tlkeys.com.

Items damaged due to misuse, improper installation, or customer negligence.
Returns may be refused where incorrect order or compatibility information was provided by the customer.
Items may be exchanged for the same model if defective on arrival, subject to inspection.

Depending on your location, exchange delivery times may vary. Shipping fees are non-refundable unless the return is due to our error.